Is it only possible to order online?
Purchasing through Pallit.com is the fastest, safest and easiest way to order. However, you can also place an order with us by phone, email or fax.

How does the additional discount work?
As soon as you put a product with a discount in your shopping cart, the price is automatically reduced. Discounts usually only apply to new products. A combination with other discounts and vouchers or cash payment is not possible. Please note any additional discount conditions at the bottom of the page next to the asterisk *.

What is the status of my order?

After you place your order, we will keep you updated. You will receive a shipping confirmation with a tracking number as soon as your order leaves our warehouse. This means you can track the status of your order at any time.

How can I add another product to my order?

Please contact our service team by phone or place a new order.

I entered an incorrect address. What should I do now?

No problem - as long as the order has not been packed, you can change the address via our customer service.

Can I provide a billing address that is different from the shipping address?

Yes, the billing and delivery addresses can differ. When ordering, simply enter the desired addresses in the appropriate fields. Please note that the delivery address may be driven to by a large truck, particularly in the case of freight forwarding deliveries.

Can I order from Austria?

Yes, we deliver to Austria every day. Please switch to our offer for Austria here . From Austria you can reach us on +498123 9008890 .

Can I order from Switzerland?

Yes, we deliver to Switzerland. Please switch to Pallit.ch .

Can I create a customer account?

Yes. As soon as you log in with your email after placing your order, a customer account will automatically be created for you. There you can view your orders, reorder or change your addresses.

Which payment methods are offered?

We support all major payment methods: Choose between Paypal, credit cards like Visa or Mastercard and more methods.

Can I cancel my order?

As long as your order has not yet been picked up and packed in our warehouse, you have the option to cancel the order. Please contact us directly by phone or email. We will review your request immediately and get in touch with you.

Can I return a purchased product?

We are very sorry that you are not satisfied with an item you purchased from Pallit. Returns are possible in certain cases.

Business customers: Please tell us your order number, the product number, the reason for the return and your contact details. We will then check for you whether and under what conditions a return is possible.

Private customers: Use your 14-day right of withdrawal to cancel your order. Please contact us immediately by email at service@pallit.com.

You can find more information on our cancellation page.

What do I need to consider when making a return?

To return an order, please contact our customer service by email or telephone. Please have your customer number or invoice number ready.

Is there a guarantee for pallet trucks and stacker trucks?

Yes, our pallet trucks, stacker trucks and lifting tables are strong and efficient over time. That's why all our pallet trucks come with a basic five-year warranty. The basic warranty applies to all pallet trucks, stacker trucks and lifting tables from Trading EU GmbH that are sold under the Pallit brand to entrepreneurs on Pallit.com. Find out more about our warranty conditions .

Note: Wear parts (e.g. rollers, ball bearings, seals, lamps), batteries, motors, hydraulics as well as moving and sliding parts are excluded from the guarantee.

A Plus guarantee with greater scope applies to all professional pallet trucks listed below:

• All models of our SMART series


• All models of our DOUBLE series


• All models of our ULTRA series


• All models of our SIX series


• All models of our TABLE series


• All models of our LONG series


• ONE-M, ONE-L, TWO, BRAKE, 4WAY, INIX, HEAVY, RIDE, OFFROAD, LOW, ROLL, SCALE+P, START, BRICK, QUICK, SCALE+, UP20, SCALE+I, ZAC-E, TRUCKGO, PULL, RUN, SPRINT

Note: The Plus guarantee does not apply to wearing parts (e.g. rollers, ball bearings, seals, lamps), rechargeable batteries and batteries.

We know what problems the failure of a pallet truck can cause in everyday life - often a domino effect of delays and costs. The design and production of our pallet trucks is aimed at a long service life, freedom from maintenance and high operational readiness. Our pallet trucks are therefore ideally suited for high-volume, intensive applications.

From time to time you will need to replace wearing parts such as rollers. We have wearing parts and replacement parts available for you in our spare parts warehouse - even for older models. If you wish, you can receive replacement parts within 1-2 days by express delivery. After intensive, continuous use, repairs may be necessary in individual cases. For this purpose, we offer our own repair workshop or authorized service technicians in your area.

The guarantee applies to our manual and electric pallet trucks (including high lift trucks and lifting tables) that you have purchased from us at Pallit.com. The guarantee period begins on the day of your order and protects you for five years against material and manufacturing defects in the pallet trucks that occurred during production. Defects resulting from improper use or as a result of third-party intervention are also excluded from the guarantee. We guarantee the repair or a free replacement of the defective pallet truck.

What do I have to do in case of a warranty claim?

If you have a warranty claim, please fill out this form. Briefly describe the defect and attach photos, details of the device, date of purchase and proof of purchase. The warranty period will be maintained by contacting us in this way.

Our guarantee and the provision of the guarantee service are voluntary and do not give rise to any legal claims. Your legal rights are not restricted by our guarantee. Exchanged high lift trucks or parts of high lift trucks subsequently become our property.

How long is the warranty valid?

The statutory warranty for all products on Pallit.com is two years according to §§ 437, 438 BGB. The warranty covers defects that the product already had at the time of purchase. If you discover a defect, we will repair the product or improve it. Please use this form.

Does pallet trucks need to be regularly maintained?

Yes. Regular care and maintenance are essential to ensure that your pallet truck or forklift runs smoothly year after year. For a fee, you can book one of our service technicians to carry out the maintenance on site for you. Please remember that according to DGUV, an annual inspection is also required.

Can I reorder spare parts?

Yes, we always have spare parts for you on site. Thanks to our extensive spare parts warehouse, we can respond immediately to most damages so that the downtime of your device can be kept to a minimum. Please contact our customer service. We will personally help you find the right component for your defective device. Here you will find some spare parts for Pallit pallet trucks that you can reorder directly if necessary.

What can I replace on my pallet truck myself?

Basically, you can replace four different parts on a pallet truck if you want to.

1. The valves can be replaced with a hexagon wrench.
2. The handle can be changed using a hammer in combination with a pin punch.
3. You can also change the rollers using a hammer and pin punch. Find out more in our article on this topic.
4. If you are still losing oil from the cylinder despite replacing the seals, you can also replace the cylinder. Read more about this in this article.

What repair costs may arise if damage is not covered by the guarantee or warranty?

For all repair orders that are not covered by a guarantee or warranty and are to be borne by the customer, the following flat rates may apply in addition to the repair costs:

1. Cleaning fee: A flat rate of €20 is charged for cleaning the device before repair. Cleaning includes removing coarse dirt, oil residues and other contaminants that could hinder the repair process. No polishing or cosmetic preparation of the product is carried out. The aim of cleaning is to ensure a basic level of cleanliness that is ready for use, which is required for the repair work.
2. Diagnosis fee: For fault diagnosis in our in-house workshop, a flat rate of €38 is charged for manual products and a flat rate of €76 for electrical products.
3. Flat rate for small parts: For repairs, a flat rate for small parts of 7-10€ may be charged if consumables such as screws or seals are used.
4. Shipping costs: For repairs outside of the guarantee or warranty, the customer bears the costs for the outward and return shipping by freight carrier. These will be communicated in advance and shown on the invoice.

The flat rates mentioned above refer to repair orders that are handled by our in-house workshop. If the customer decides not to carry out a repair after the diagnosis, the cleaning and diagnosis fee will still be due.

How does a repair work if the damage is not covered by the guarantee or warranty?

1. Declaration of acceptance of costs: After completion of the fault diagnosis, the customer receives a written declaration of acceptance of costs from Trading EU GmbH (operator of Pallit.com), which contains the estimated repair costs. The customer must confirm the declaration of acceptance of costs in writing if he wants the repair to be carried out by Trading EU. Please note: Your right of cancellation expires as soon as we begin to carry out the repair work. This only applies if you have previously expressly agreed that we begin the service before the expiry of the cancellation period and you have been informed that you will lose your right of cancellation if the contract is fully fulfilled.
2. Prepayment: After receiving written confirmation of the cost coverage, Trading EU issues a prepayment invoice. As soon as the customer has paid the invoice amount, the next steps to carry out the repair will be initiated.
3. Subsequent cost adjustment: Trading EU reserves the right to subsequently charge up to 10% of the expected costs of the original cost coverage declaration in the event of additional costs that exceed the originally planned repair costs. These additional costs are also to be borne by the customer.

Obligation to provide information in accordance with Section 18 of the Battery Act (BattG)

According to Section 18 of the Law on Placing on the Market (BattG), we as distributors of batteries are obliged to point out the following with regard to disposal and return: Used batteries and accumulators that are not enclosed in the old electrical device must be separated from the device before being handed in at a collection point.

Disposal and recycling of electronic and electrical equipment in accordance with ElektroG according to WEEE

The Electrical and Electronic Equipment Act (ElektroG) implements the EU WEEE Directive in Germany when dealing with electronic waste. Distributors of electrical equipment are obliged to dispose of old electrical equipment in accordance with certain ecological standards.

Are old batteries taken back?

Yes, as a distributor of batteries we are obliged to take back used batteries, although our obligation to take back is limited to used batteries of the type that we have or have had in our range as new batteries.

Batteries must not be disposed of in household waste. You are legally obliged to return used batteries so that proper disposal can be ensured.

You can return used batteries to a municipal collection point or to a local retailer. You can therefore either send used batteries of the aforementioned type back to us with sufficient postage or return them free of charge directly to our address at the address stated in the imprint.

What do the battery symbols mean and what should I do?

Batteries are marked with the symbol of a crossed-out wheeled bin. This symbol indicates that batteries must not be disposed of in household waste.

For batteries that contain more than 0.0005 percent mercury by weight, more than 0.002 percent cadmium by weight, or more than 0.004 percent lead by weight, the chemical name of the pollutant used is located under the garbage can symbol - "Cd" stands for cadmium, "Pb" stands for lead, and "Hg" for mercury.

What are the special features of vehicle batteries?

The following special features apply when selling vehicle batteries (these are batteries intended for the starter, lighting or ignition of vehicles): According to Section 10 of the Battery Act, the seller is obliged to charge end users a deposit of EUR 7.50 including VAT for each vehicle battery if the end user does not return an old vehicle battery to the seller at the time of purchasing the new vehicle battery. The customer receives a deposit voucher when purchasing a vehicle battery. The customer can return the old vehicle battery to the seller to receive a refund of the deposit. Due to the Dangerous Goods Ordinance, sending the old vehicle battery to the seller is not permitted. Alternatively, the customer can return the old vehicle battery to a collection point set up by the public waste disposal authority. If the used vehicle battery is not returned to the seller who collects the deposit, the person authorized to collect the data in accordance with Section 11 Paragraph 3 of the Battery Act who takes back the used vehicle battery is obliged, upon request, to confirm the return without refunding the deposit to the end user in writing or electronically. In this case, the customer will receive a refund of the deposit from the seller provided that he presents the seller with written or electronic proof of return in accordance with Section 10 Paragraph 1 Clause 4 of the Battery Act, which is no older than two weeks at the time of submission.

I have a question about a product. Who can I contact?

Our product consultants will be happy to help you personally Monday to Friday from 9 a.m. to 5 p.m. - the call is free of charge.

Please send your product questions by email to: service@pallit.com

For initial information, you will also find extensive product guides at the bottom of each category. There we answer many questions about use, equipment and quality levels. You will also find detailed articles in our wiki about, for example, mast types for high lift trucks or tires for industrial trucks.

Can I receive an offer as a PDF?

Yes, if you have requested a quote, our team will send it to you as soon as possible by email as a PDF.

Are the products CE compliant?

Yes, all products are CE compliant under European directives.

Who is Pallit?

Pallit pallet trucks move pallets every day at over 40,000 companies. Our customers value our attractive prices, reliable quality, first-class purchasing advice, on-site services and our 5-year guarantee. More about Pallit.

Why should I buy a Pallit product?

Learn more about the 10 reasons why companies choose Pallit pallet trucks, forklifts and racking